Welcome Agent - Boro Hotel - Boro Hotel - Long Island City, NY

Function: Front Office
Location: Boro Hotel - Long Island City, NY Boro Hotel - Long Island City, NY Boro Hotel - Long Island City, NY US
Date posted: 24 May 2018
Entry Level, Experienced (non-management)
Full-time
Travel
Unique Job Reference Code 36365
Description

REPORTS TO:  Director of Rooms

SUPERVISES DIRECTLY:  None

Purpose for the Position:  Welcome guests of the Hotel.  Provide assistance and services administered by the Front Office to guests and potential guests in order to ensure that their arrival, in house, and departure experience is enjoyable and satisfying.  Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

Essential Responsibilities:

  1. Greet, register, and assign rooms to guests of Hotel. Be able to extend courteous assistance to registered adults, children, service animals, and pets.  Use professional, friendly, fun, and appropriate expressions when addressing guests.
  2. Verify customers' credit and establish how the customer will pay for their accommodations. Issue room keys once a valid form of payment and photo identification is confirmed.
  3. Keep records of room availability and guests' accounts using computerized property management systems. Compute bills, collect payments, and make changes for guests.
  4. Perform simple bookkeeping activities, such as balancing cash accounts. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
  5. Be fully acquainted with the different points of interest within the surrounding area of the Hotel and major Long Island City and New York City points of interest.
  6. Review satisfaction with stay, accuracy of guest folio, and invites guest to return during the check out process.
  7. Assist, retrieve, load, and store luggage for guests, ensure the delivery of parcels, mail, and special deliveries to guestrooms. Escort guests to their registered rooms to provide a room orientation as needed.
  8. Answer all incoming phone calls in three rings or less with proper greeting. Transmit and receive messages, using telephones or telephone switchboards.  Make, confirm, or edit hotel reservations.
  9. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the Hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the Hotel as appropriate.
  10. Assist with arranging guest transportation needs such as taxi and/or shuttle as needed; assist in airline ticket requests.
  11. Answer inquiries and assist in making reservations pertaining to hotel services, registration of guests, making hotel reservations, shopping, dining, entertainment, and travel directions.
  12. Take an active role in listening to and recording guest comments or complaints, involving management as necessary. Ensure appropriate steps are taken to anticipate guest needs and resolve customer complaints promptly.
  13. Communicate with all other hotel departments and hotel staff as needed in order to facilitate an efficient and effective flow of information in the Hotel at all times.
  14. Take reservations for suites, properly filling in necessary information following credit policy.  Block rooms and balance the house accordingly to strive towards a perfect sellout.
  15. Complete "bucket checks" to ensure all accounts are current and comply with standards established by the Hotel's Accounting and Front Office policies.

To do this kind of work, you must be able to:

  • Be an outgoing, welcoming personality for the Hotel.
  • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
  • Make decisions based on your own judgment and company policy.
  • Follow instructions without close supervision.
  • Speak and write clearly and accurately.
  • Be available for work days, evenings, weekends, and holidays.
  • Must want to make people smile.
  • Must have strong communication, presentation, training, and organizational skills.
  • Maintain a professional business appearance, attitude, and performance.

Physical, Mental, and Environmental Demands

  1. Must be physically and visually able to utilize the computer.
  2. Must be able to sit or stand for long periods at a time.
  3. Must have excellent verbal and written communication ability.
  4. Flexible in work hours/days. Must be able to travel.
  5. Must respond to multiple task interruptions in order to provide service to internal and external customers.

Physical Demands:  Lifting 50 lbs. maximum and occasionally lifting/pushing/pulling/ and/or carrying such articles as luggage, paper reams, dockets, ledgers, office supplies computer tablets or small office equipment.  Walking, standing and sitting are required.  Reaching, handling, feeling, talking, hearing, and seeing.

Environmental Conditions:  Inside: Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages.  Calculate surface, volumes, weights and measures.

Language Skills:  Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data:  Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.

People:  Speaking-Signaling: Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants.

Things:  Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Specific Vocational Preparation:  Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level.  Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines.  Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

 


Boro Hotel

Welcome Agent - Boro Hotel - Boro Hotel - Long Island City, NY

REPORTS TO:  Director of Rooms

SUPERVISES DIRECTLY:  None

Purpose for the Position:  Welcome guests of the Hotel.  Provide assistance and services administered by the Front Office to guests and potential guests in order to ensure that their arrival, in house, and departure experience is enjoyable and satisfying.  Handle all telephone inquiries and reservations accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues.

Essential Responsibilities:

  1. Greet, register, and assign rooms to guests of Hotel. Be able to extend courteous assistance to registered adults, children, service animals, and pets.  Use professional, friendly, fun, and appropriate expressions when addressing guests.
  2. Verify customers' credit and establish how the customer will pay for their accommodations. Issue room keys once a valid form of payment and photo identification is confirmed.
  3. Keep records of room availability and guests' accounts using computerized property management systems. Compute bills, collect payments, and make changes for guests.
  4. Perform simple bookkeeping activities, such as balancing cash accounts. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
  5. Be fully acquainted with the different points of interest within the surrounding area of the Hotel and major Long Island City and New York City points of interest.
  6. Review satisfaction with stay, accuracy of guest folio, and invites guest to return during the check out process.
  7. Assist, retrieve, load, and store luggage for guests, ensure the delivery of parcels, mail, and special deliveries to guestrooms. Escort guests to their registered rooms to provide a room orientation as needed.
  8. Answer all incoming phone calls in three rings or less with proper greeting. Transmit and receive messages, using telephones or telephone switchboards.  Make, confirm, or edit hotel reservations.
  9. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the Hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the Hotel as appropriate.
  10. Assist with arranging guest transportation needs such as taxi and/or shuttle as needed; assist in airline ticket requests.
  11. Answer inquiries and assist in making reservations pertaining to hotel services, registration of guests, making hotel reservations, shopping, dining, entertainment, and travel directions.
  12. Take an active role in listening to and recording guest comments or complaints, involving management as necessary. Ensure appropriate steps are taken to anticipate guest needs and resolve customer complaints promptly.
  13. Communicate with all other hotel departments and hotel staff as needed in order to facilitate an efficient and effective flow of information in the Hotel at all times.
  14. Take reservations for suites, properly filling in necessary information following credit policy.  Block rooms and balance the house accordingly to strive towards a perfect sellout.
  15. Complete "bucket checks" to ensure all accounts are current and comply with standards established by the Hotel's Accounting and Front Office policies.

To do this kind of work, you must be able to:

  • Be an outgoing, welcoming personality for the Hotel.
  • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
  • Make decisions based on your own judgment and company policy.
  • Follow instructions without close supervision.
  • Speak and write clearly and accurately.
  • Be available for work days, evenings, weekends, and holidays.
  • Must want to make people smile.
  • Must have strong communication, presentation, training, and organizational skills.
  • Maintain a professional business appearance, attitude, and performance.

Physical, Mental, and Environmental Demands

  1. Must be physically and visually able to utilize the computer.
  2. Must be able to sit or stand for long periods at a time.
  3. Must have excellent verbal and written communication ability.
  4. Flexible in work hours/days. Must be able to travel.
  5. Must respond to multiple task interruptions in order to provide service to internal and external customers.

Physical Demands:  Lifting 50 lbs. maximum and occasionally lifting/pushing/pulling/ and/or carrying such articles as luggage, paper reams, dockets, ledgers, office supplies computer tablets or small office equipment.  Walking, standing and sitting are required.  Reaching, handling, feeling, talking, hearing, and seeing.

Environmental Conditions:  Inside: Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages.  Calculate surface, volumes, weights and measures.

Language Skills:  Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data:  Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.

People:  Speaking-Signaling: Talking with and/or signaling people to convey or exchange information.  Includes giving assignments and or directions to helpers or assistants.

Things:  Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Specific Vocational Preparation:  Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level.  Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines.  Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

 

Job Details

Reference # 36365
Posted on 24 May 2018
Closes on
Location(s) Boro Hotel - Long Island City, NY
Department Front Office
Career level Entry Level, Experienced (non-management)
Hours/Status Full-time
More details (document)
Link for schema : https://rhgcorp.snaphire.com/jobdetails?jobmc=36365GOOGLE

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