REPORTS TO:  Chief Operating Officer

SUPERVISES DIRECTLY:  Property Leadership Staff

SUPERVISES DIRECTLY OR INDIRECTLY:  All property associates, vendors, consultants, service providers.

Purpose for the Position:  The Regional Director  Operations   will oversee all aspects of the portfolio's operations, sales, fiscal and asset management and serves as the lead relationship manager between the property's ownership and Real Hospitality Group.  This role includes overseeing disciplines that include but are not limited to General Managers, Controllers, Directors of Sales, Directors of Revenue Management, Front Office Managers, Food and Beverage Managers, Chefs, Beverage Managers, Chief Engineers, Parking Managers, and all designated leadership management personnel and their staffs.

This position is responsible for the comprehensive operational and fiscal results of each property assigned to them, including but not limited to, drafting and complying with approved operating budgets, guest service delivery that meets and exceeds franchise/brand and owner expectations, quality assurance goals, associate satisfaction goals, physical asset maintenance, contract compliance, and the completion of the entire scope of services outlined in the executed management agreement through the day to day management and oversight consistent with the expectations for any first class hospitality operation.

Essential Responsibilities:

1. Provide professional and courteous service at all times.
2. Ensure the brand experience comes to life at the property level.
3. Be able to lead others by example.
4. Provide hands on assistance when necessary.
5. Maintain full and complete staffing levels at each property in the assigned portfolio.
6. Provide for training as necessary.
7. Serve as the liaison and relationship manager between the hotel's ownership, franchise representative, and management company.
8. Champion all assigned franchise and brand standards, policies and procedures.
9. Attend brand conferences and training meetings as required.
10. Onboard and orientate all new property associates.
11. Be able to identify talent from within as well as talent while conducting business off property.
12. Assist all department heads and leadership personnel with the accommodation of their respective duties and position descriptions.
13. Be able to hire, discipline, and terminate property associates within the guidelines and protocols outlined in the RHG Handbook and in accordance with all company policies and procedures.
14. Ensure all associates hired for a specific property are willing to embrace the culture and provide the individual guest experience required to support the brand.
15. Ensure compliance of risk management and life safety initiatives as outlined in the RHG Safety & Risk Management Manual.
16. All duties assigned or not assigned that are consistent with a senior management representative of the management company.

MINIMUM EDUCATION:  Some college education in Hospitality/Restaurant Management, Business or Marketing.  Equivalent professional experience is also acceptable.

MINIMUM EXPERIENCE:  3-5 years as a General Manager or Area Manager of independent or lifestyle properties that encompass food and beverage operations.

MINIMUM SKILL REQUIREMENTS:

1. Must have knowledge of a variety of computer software applications in word processing and spreadsheets (Word, Excel, Power Point) as well as hospitality management (PMS and Booking Engines), and Food & Beverage POS machines.
2. Must have effective oral and written communication skills.
3. Must have good analytical skills and decision-making ability.
4. Must be able to work independently and multi-task, prioritizing as appropriate.
5. Must be familiar with all relevant social media channels, have user experience, and be able to monitor all properties in the portfolio on this medium.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

1. Must be physically and visually able to utilize the computer.
2. Must be able to sit or stand for long periods at a time.
3. Must have excellent verbal and written communication ability.
4. Flexible in work hours/days. Must be able to travel.
5. Must respond to multiple task interruptions in order to provide service to internal and external customers.

While this is intended to be an accurate reflection of the current job, RHG reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical development.

Physical Demands:  Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, talking, hearing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Compute discount, interest, profit and loss, commission, markups and selling price.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.  Respond to online guest reviews. Update digital and web content.  Post appropriately on social media.  This position also requires someone who can speak Spanish conversationally.

Relationships to Data, People, and Things:

Data:  Coordinating - Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or   reporting on events.

People:  Negotiating - Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.  Think outside the box.  Come up with creative solutions that do not sacrifice the brand messaging or culture.

Things:  Handling - Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, object, materials.