Director of Rooms Division - Dunes Manor Hotel - Ocean City, MD

36770
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Location: Dunes Manor Hotel - Ocean City, MD USA

Type of employment : FULL_TIME

Industry: Travel
Department: Front Office
Career Level: Management (supervisor)
Work Hours: Full-time

Date Posted: 18 Jun 2018

Valid Through: 31 Dec 2018

REPORTS TO:  General Manager

SUPERVISES DIRECTLY:  All front office, PBX, Reservations, Housekeeping, Maintenance and Dock management and subsequently, their personnel

Purpose for the PositionTo assume full and direct responsibility for the management of the day-to-day and long-term hotel rooms division, to include all departments outlined above. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest, management and ownership expectations.

This position shall serve as the direct supervisor and to assume full responsibility for the following departments and the department heads, whose individual job outline include the following:

Front Office Manager:

  1. To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
  2. To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
  3. To be readily available at all times to deal with problems or complaints.
  4. To ensure that rooms have been serviced and maintained to the standards established by the Company.
  5. To ensure maximum room occupancy within agreed overbooking policy.
  6. To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
  7. To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
  8. To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
  9. To ensure that accounts are balanced daily.
  10. To ensure effective and speedy check-out procedures.
  11. To ensure that luggage is delivered to and collected from rooms speedily.
  12. To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently.
  13. To ensure that all Front of House staff are correctly dressed at all times.
  14. To ensure that all Front of House areas are clean and orderly at all times.
  15. To ensure that newspapers and parcels are delivered to rooms without delay.
  16. To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  17. To ensure maximum security of all items left in safety deposit boxes.
  18. To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay.
  19. To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
  20. To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effected.
  21. To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
  22. To hold regular meetings with all Heads of Department.
  23. To ensure that manning levels are correct and these are not exceeded without permission.
  24. To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
  25. To ensure maximum security in all areas under your control.
  26. To act as Duty Manager when required.
  27. To attend Management Meetings as required.
  28. To ensure accurate and timeliness submission of all reports and administrative work.
  29. To prepare and submit on the required format annual budgetary information and updates as required.
  30. To monitor trends within the industry and make suggestions how these could be implemented.
  31. To be familiar with all local Civil Defense measures.  
  32. To ensure that staff under your control are trained in Civil Defense measures.

Housekeeping Manager:

  1. Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
  2. Assists general manager in the development of the department's annual budget.  Monitors performance against plan.
  3. Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
  4. Enforces policies and procedures.
  5. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  6. Schedules staff according to labor standards and forecasted business levels.
  7. Prepares daily assignment sheets for all housekeeping and laundry associates.
  8. Maintains cleanliness quality based on hotel objectives.
  9. Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
  10. Compiles and reports accurate status of "the house" to the front desk department.
  11. Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
  12. Maintains standard procedures for security of rented and leased equipment.
  13. Maintains productivity and labor cost goals.
  14. Works with finance to conducts formal inventories of linen, supplies and equipment as required.
  15. Orders and receives supplies so as to maintain adequate inventory levels.
  16. Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
  17. Maintains departmental key control.
  18. Maintains deep cleaning program.
  19. Acts as Manager on Duty as required.
  20. Conducts monthly department meetings.
  21. Attends weekly staff meetings.
  22. Complete projects as determined by the General Manager.

Chief Engineer:

  1. Provides professional and courteous guest service at all times.
  2. Supervises maintenance operations for the hotel, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel.
  3. Monitors electric, gas, oil and water consumption on a prescribed basis.
  4. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds guest and client expectations.
  5. Supervises assigned associates:  hiring, terminations, performance evaluations and development.
  6. Ensures all projects are completed according to specifications and are completed on time.
  7. Works closely with Housekeeping/Environmental Services to ensure coordination of activities.
  8. Coordinates with Security to maintain key inventory for all locks.
  9. Trains hotel staff in emergency procedures.
  10. Aids and instructs craftsmen in scheduling work, ordering material and completing assignments by a specified date.
  11. Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work.
  12. Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts.
  13. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment.
  14. Performs inventory and purchasing duties as required.
  15. Develops department budget.
  16. Maintains cleanliness of grounds and attractiveness of landscaping.
  17. Ensures cleanliness and orderliness of all work space and storage areas.
  18. Acts as Administrator on Duty as required.
  19. Conducts monthly department meetings.
  20. Attends weekly staff meetings.

Dock Manager:

  1. Provides professional and courteous guest service at all times.
  2. Monitors electric, gas, oil and water consumption on a prescribed basis.
  3. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations.
  4. Supervises assigned associates:  hiring, terminations, performance evaluations and development
  5. Ensures all projects are completed according to specifications and are completed on time.
  6. Coordinates with Security to maintain key inventory for all locks.
  7. Trains center staff in emergency procedures.
  8. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment.
  9. Maintains cleanliness of grounds and attractiveness of landscaping.
  10. Ensures cleanliness and orderliness of all work space and storage areas.
  11. Acts as Administrator on Duty as required.
  12. Conducts monthly department meetings.
  13. Attends weekly staff meetings.
  14. Performs inventory and purchasing duties as required.
  15. Develops department budget.

To perform the position of Director of Rooms Divison you must be able to:

  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret established policies.
  • Understand government regulations covering business operation.
  • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
  • See differences in widths and lengths of lines such as those on graphs.
  • Deal with the general public, customers, associates, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept full responsibility for managing an activity.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis
  • Be available for work evenings, weekends and holidays.

Physical Demands:  Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference.  Apply fractions, percentages, ratio and proportion.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data:  Coordinating:  Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People:  Supervising:  Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency.  A variety of responsibilities are involved in this function.

Things:  Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Director of Rooms Division - Dunes Manor Hotel - Ocean City, MD

REPORTS TO:  General Manager

SUPERVISES DIRECTLY:  All front office, PBX, Reservations, Housekeeping, Maintenance and Dock management and subsequently, their personnel

Purpose for the PositionTo assume full and direct responsibility for the management of the day-to-day and long-term hotel rooms division, to include all departments outlined above. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest, management and ownership expectations.

This position shall serve as the direct supervisor and to assume full responsibility for the following departments and the department heads, whose individual job outline include the following:

Front Office Manager:

  1. To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
  2. To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
  3. To be readily available at all times to deal with problems or complaints.
  4. To ensure that rooms have been serviced and maintained to the standards established by the Company.
  5. To ensure maximum room occupancy within agreed overbooking policy.
  6. To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
  7. To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
  8. To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
  9. To ensure that accounts are balanced daily.
  10. To ensure effective and speedy check-out procedures.
  11. To ensure that luggage is delivered to and collected from rooms speedily.
  12. To ensure that enquiries, messages, theatre bookings are dealt with courteously and efficiently.
  13. To ensure that all Front of House staff are correctly dressed at all times.
  14. To ensure that all Front of House areas are clean and orderly at all times.
  15. To ensure that newspapers and parcels are delivered to rooms without delay.
  16. To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  17. To ensure maximum security of all items left in safety deposit boxes.
  18. To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are acted on without delay.
  19. To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
  20. To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effected.
  21. To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
  22. To hold regular meetings with all Heads of Department.
  23. To ensure that manning levels are correct and these are not exceeded without permission.
  24. To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
  25. To ensure maximum security in all areas under your control.
  26. To act as Duty Manager when required.
  27. To attend Management Meetings as required.
  28. To ensure accurate and timeliness submission of all reports and administrative work.
  29. To prepare and submit on the required format annual budgetary information and updates as required.
  30. To monitor trends within the industry and make suggestions how these could be implemented.
  31. To be familiar with all local Civil Defense measures.  
  32. To ensure that staff under your control are trained in Civil Defense measures.

Housekeeping Manager:

  1. Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
  2. Assists general manager in the development of the department's annual budget.  Monitors performance against plan.
  3. Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
  4. Enforces policies and procedures.
  5. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  6. Schedules staff according to labor standards and forecasted business levels.
  7. Prepares daily assignment sheets for all housekeeping and laundry associates.
  8. Maintains cleanliness quality based on hotel objectives.
  9. Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
  10. Compiles and reports accurate status of "the house" to the front desk department.
  11. Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
  12. Maintains standard procedures for security of rented and leased equipment.
  13. Maintains productivity and labor cost goals.
  14. Works with finance to conducts formal inventories of linen, supplies and equipment as required.
  15. Orders and receives supplies so as to maintain adequate inventory levels.
  16. Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
  17. Maintains departmental key control.
  18. Maintains deep cleaning program.
  19. Acts as Manager on Duty as required.
  20. Conducts monthly department meetings.
  21. Attends weekly staff meetings.
  22. Complete projects as determined by the General Manager.

Chief Engineer:

  1. Provides professional and courteous guest service at all times.
  2. Supervises maintenance operations for the hotel, including but not limited to refrigeration, heating, plumbing, water treatment, preventative maintenance, Hotel front and back of house spaces, A/C units, ice machines, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, fire and life safety systems, and other systems and equipment owned, leased or managed by the Hotel.
  3. Monitors electric, gas, oil and water consumption on a prescribed basis.
  4. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds guest and client expectations.
  5. Supervises assigned associates:  hiring, terminations, performance evaluations and development.
  6. Ensures all projects are completed according to specifications and are completed on time.
  7. Works closely with Housekeeping/Environmental Services to ensure coordination of activities.
  8. Coordinates with Security to maintain key inventory for all locks.
  9. Trains hotel staff in emergency procedures.
  10. Aids and instructs craftsmen in scheduling work, ordering material and completing assignments by a specified date.
  11. Meets with architects to discuss blueprints, contacts contractors to submit bids for new projects, and meets with construction supervisors to discuss difference phases of work.
  12. Obtains bids and contracts for all items placed under a maintenance agreement as well as landscaping and snow removal contracts.
  13. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment.
  14. Performs inventory and purchasing duties as required.
  15. Develops department budget.
  16. Maintains cleanliness of grounds and attractiveness of landscaping.
  17. Ensures cleanliness and orderliness of all work space and storage areas.
  18. Acts as Administrator on Duty as required.
  19. Conducts monthly department meetings.
  20. Attends weekly staff meetings.

Dock Manager:

  1. Provides professional and courteous guest service at all times.
  2. Monitors electric, gas, oil and water consumption on a prescribed basis.
  3. Ensures that all purchased services, electrical, plumbing, cleaning etc. are performed in a manner that exceeds exhibitor and client expectations.
  4. Supervises assigned associates:  hiring, terminations, performance evaluations and development
  5. Ensures all projects are completed according to specifications and are completed on time.
  6. Coordinates with Security to maintain key inventory for all locks.
  7. Trains center staff in emergency procedures.
  8. Develops and maintains an ongoing maintenance program for guestrooms, meeting rooms, public space back of the house spaces, kitchens and all Hotel equipment.
  9. Maintains cleanliness of grounds and attractiveness of landscaping.
  10. Ensures cleanliness and orderliness of all work space and storage areas.
  11. Acts as Administrator on Duty as required.
  12. Conducts monthly department meetings.
  13. Attends weekly staff meetings.
  14. Performs inventory and purchasing duties as required.
  15. Develops department budget.

To perform the position of Director of Rooms Divison you must be able to:

  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret established policies.
  • Understand government regulations covering business operation.
  • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
  • See differences in widths and lengths of lines such as those on graphs.
  • Deal with the general public, customers, associates, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept full responsibility for managing an activity.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis
  • Be available for work evenings, weekends and holidays.

Physical Demands:  Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference.  Apply fractions, percentages, ratio and proportion.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data:  Coordinating:  Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People:  Supervising:  Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency.  A variety of responsibilities are involved in this function.

Things:  Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Details

Reference # 36770
Posted on 18 Jun 2018
Closes on 31 Dec 2018
Location(s) Dunes Manor Hotel - Ocean City, MD
Department Front Office
Career level Management (supervisor)
Hours/Status Full-time
More details (document)
Link for schema : https://rhgcorp.snaphire.com/jobdetails?jobmc=36770GOOGLE

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