Lodging Apprenticeship - Real Hospitality Group - Corporate NYC

Function: Operations
Location: Real Hospitality Group - Corporate NYC Real Hospitality Group - Corporate NYC Real Hospitality Group - Corporate NYC US
Date posted: 30 Mar 2018
Full-time
Travel
Unique Job Reference Code 35249
Description

REPORTS TO:  Regional Director of Operations (Mentor), Hotel General Manager, Department Manager

Purpose for the Position:  The purpose of Real Hospitality Group's Apprenticeship program is to ensure a skilled and productive workforce and provide a structured pathway to leadership opportunities on completion of the program.  This is achieved by providing each apprentice with systematic work experience in various areas of the hospitality industry over a 12-month period at the direction of a skilled mentor.  This on-the-job training is supplemented by on-line and classroom instruction.

Rooms Division Rotation (5 months)

Provide practical experience in front and back of house departments of the Hospitality Industry.  The apprentice will directly assist the Front Office (2 months), Housekeeping (2 months) and Maintenance (1 month) Departments with a range of projects related to check-in, check-out process, hotel room cleanliness, night audit process, preventive maintenance program, and guest service.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  The apprentice will gain a better understanding of the Rooms Division function in the Hospitality Industry.

The Rooms Division Rotation Will Cover the Practical Application of:

  • Procedures and steps on checking in and checking out hotel guests in a professional manner.
  • Housekeeping cleanliness standards.
  • Complete room inspections.
  • Understanding of company and brand standards.
  • Understanding cost controls.
  • Review hotel's web site and other social media sites.
  • Understanding a hotel budget.
  • Brand guest service score program.
  • Brand preferred guest program.
  • Apprentice will rotate between Front Office, Housekeeping, and Engineering during their internship period.

Accounting Rotation (2 months)

Provide practical experience in the Accounting Department within the Hospitality Industry.  The apprentice will work directly with the Accounting Manager at the property to ensure that all accounting tasks are completed accurately and timely.

The Accounting Rotation Will Cover the Practical Application of:

  • Understanding and application of daily accounting procedures for hotel and Food and Beverage operations including, but not limited to, income audit, accounts receivable billing and reconciliation, accounts payable entry, and cash handling.
  • May train in the same or lower job classification in other departments, in order to understand the flow of work from other departments to the Accounting Department.
  • Any other hotel department training as determined by the Accounting Manager.
  • Any other training as determined by the Field Accounting Manager.

Food and Beverage Rotation (2 months)

Provide practical experience in the Food and Beverage Department within the Hospitality Industry.  The apprentice will work directly with the Director of Food and Beverage or Food and Beverage Manager at the property to ensure that all tasks are completed accurately and timely.

The Food and Beverage Rotation Will Cover the Practical Application of:

  • The prompt and efficient service of all meals, snacks, functions, and beverages to the required standards.
  • Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing, and cash checks.
  • Maintain just in time inventory for all food and beverage, including alcohol.
  • Work closely with vendors for all food purchasing needs.
  • Assist in hiring, training, and scheduling Food and Beverage associates.
  • Assist in catering and beverage service for special events.
  • Assist in opening and closing responsibilities.
  • Understanding of all statutory requirements regarding a Food and Beverage operation, that all licenses, including special licenses, are timely applied for and that the conditions affecting the issues of a liquor license are not jeopardized.
  • Ensure that regular stock takes are conducted.
  • Prepare and submit on the required format all information necessary for budgeting purposes, timely and accurately.
  • Circulate throughout the restaurant and bar and maintain a high profile with customers and staff.

Sales and Marketing Rotation (2 months)

Provide practical experience in Sales and Marketing Department of the Hospitality Industry.  The apprentice will directly assist the Sales and Marketing Department with a range of projects related to analysis of marketing and sales data, online marketing campaigns, and gain an understanding of hospitality sales and marketing processes.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  He or she will gain a better understanding of the Sales and Marketing function in the Hospitality Industry.

The Sales and Marketing Rotation Will Cover the Practical Application of:

  • Support with social media efforts.
  • Assist in preparing sales presentations and new client contracts.
  • Assist in the creation of signage, circulars, mock ups, e-mail campaigns, on line promotions, etc.
  • Understanding of company and brand standards.
  • Enter contact information into contact management systems.
  • Assist with distribution or delivery of marketing materials.
  • Understanding of a hotel Sales and Marketing budget.
  • Build standard templates that can be populated for future sales collateral.
  • Conduct market research.
  • Will have the opportunity to participate in and learn about the production side of the industry including client meetings and lunches.

Human Resources Rotation (1 month)

Provide practical experience in the Human Resources discipline of the Hospitality Industry.  The apprentice will directly assist the Human Resources Department with a range of projects related to Human Resources compliance, recruiting, onboarding/orientation, associate benefits, and associate relations.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  He or she will gain a better understanding of the Human Resources function in the Hospitality Industry.

The Human Resources Rotation Will Cover the Practical Application of:

  • Procedures and steps in the recruiting and hiring process, including: the posting of job openings, reviewing resumes, conducting telephone, web, and in-person interviews.
  • The importance of employment law and compliance, specifically employment eligibility, confidentiality, proper maintenance of associate files, and forms management.
  • The inter-relationship of HR and Finance in the areas of new associate paperwork, payroll issues related to onboarding and termination, use of a payroll management database, and report generation.
  • Associate benefits management issues related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting associate benefits issues, and the customer service aspect of benefits oversight.

Qualifications:

  • Recent graduates from a 2 or 4-year Hospitality post-secondary program with an interest and aptitude to work in the Hospitality Industry or incumbent workers in a supervisory position within a hotel.
  • Ability to prioritize tasks and handle numerous assignments simultaneously.
  • Proficient in Microsoft Office and Internet applications.
  • Students majoring in Hotel Management preferred.
  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information.
  • Analyze and interpret established policies.
  • Deal with the general public, customers, associates, and government officials with tact and courtesy.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.

Physical Demands:  Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference.  Apply fractions, percentages, ratio and proportion.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People, and Things:

Data:  Coordinating:  Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People:  Supervising:  Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency.  A variety of responsibilities are involved in this function.

Things:  Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.


Real Hospitality Group

Lodging Apprenticeship - Real Hospitality Group - Corporate NYC

REPORTS TO:  Regional Director of Operations (Mentor), Hotel General Manager, Department Manager

Purpose for the Position:  The purpose of Real Hospitality Group's Apprenticeship program is to ensure a skilled and productive workforce and provide a structured pathway to leadership opportunities on completion of the program.  This is achieved by providing each apprentice with systematic work experience in various areas of the hospitality industry over a 12-month period at the direction of a skilled mentor.  This on-the-job training is supplemented by on-line and classroom instruction.

Rooms Division Rotation (5 months)

Provide practical experience in front and back of house departments of the Hospitality Industry.  The apprentice will directly assist the Front Office (2 months), Housekeeping (2 months) and Maintenance (1 month) Departments with a range of projects related to check-in, check-out process, hotel room cleanliness, night audit process, preventive maintenance program, and guest service.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  The apprentice will gain a better understanding of the Rooms Division function in the Hospitality Industry.

The Rooms Division Rotation Will Cover the Practical Application of:

  • Procedures and steps on checking in and checking out hotel guests in a professional manner.
  • Housekeeping cleanliness standards.
  • Complete room inspections.
  • Understanding of company and brand standards.
  • Understanding cost controls.
  • Review hotel's web site and other social media sites.
  • Understanding a hotel budget.
  • Brand guest service score program.
  • Brand preferred guest program.
  • Apprentice will rotate between Front Office, Housekeeping, and Engineering during their internship period.

Accounting Rotation (2 months)

Provide practical experience in the Accounting Department within the Hospitality Industry.  The apprentice will work directly with the Accounting Manager at the property to ensure that all accounting tasks are completed accurately and timely.

The Accounting Rotation Will Cover the Practical Application of:

  • Understanding and application of daily accounting procedures for hotel and Food and Beverage operations including, but not limited to, income audit, accounts receivable billing and reconciliation, accounts payable entry, and cash handling.
  • May train in the same or lower job classification in other departments, in order to understand the flow of work from other departments to the Accounting Department.
  • Any other hotel department training as determined by the Accounting Manager.
  • Any other training as determined by the Field Accounting Manager.

Food and Beverage Rotation (2 months)

Provide practical experience in the Food and Beverage Department within the Hospitality Industry.  The apprentice will work directly with the Director of Food and Beverage or Food and Beverage Manager at the property to ensure that all tasks are completed accurately and timely.

The Food and Beverage Rotation Will Cover the Practical Application of:

  • The prompt and efficient service of all meals, snacks, functions, and beverages to the required standards.
  • Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing, and cash checks.
  • Maintain just in time inventory for all food and beverage, including alcohol.
  • Work closely with vendors for all food purchasing needs.
  • Assist in hiring, training, and scheduling Food and Beverage associates.
  • Assist in catering and beverage service for special events.
  • Assist in opening and closing responsibilities.
  • Understanding of all statutory requirements regarding a Food and Beverage operation, that all licenses, including special licenses, are timely applied for and that the conditions affecting the issues of a liquor license are not jeopardized.
  • Ensure that regular stock takes are conducted.
  • Prepare and submit on the required format all information necessary for budgeting purposes, timely and accurately.
  • Circulate throughout the restaurant and bar and maintain a high profile with customers and staff.

Sales and Marketing Rotation (2 months)

Provide practical experience in Sales and Marketing Department of the Hospitality Industry.  The apprentice will directly assist the Sales and Marketing Department with a range of projects related to analysis of marketing and sales data, online marketing campaigns, and gain an understanding of hospitality sales and marketing processes.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  He or she will gain a better understanding of the Sales and Marketing function in the Hospitality Industry.

The Sales and Marketing Rotation Will Cover the Practical Application of:

  • Support with social media efforts.
  • Assist in preparing sales presentations and new client contracts.
  • Assist in the creation of signage, circulars, mock ups, e-mail campaigns, on line promotions, etc.
  • Understanding of company and brand standards.
  • Enter contact information into contact management systems.
  • Assist with distribution or delivery of marketing materials.
  • Understanding of a hotel Sales and Marketing budget.
  • Build standard templates that can be populated for future sales collateral.
  • Conduct market research.
  • Will have the opportunity to participate in and learn about the production side of the industry including client meetings and lunches.

Human Resources Rotation (1 month)

Provide practical experience in the Human Resources discipline of the Hospitality Industry.  The apprentice will directly assist the Human Resources Department with a range of projects related to Human Resources compliance, recruiting, onboarding/orientation, associate benefits, and associate relations.  This is designed to be both educational and practical.  In this position, the apprentice will learn how to take the knowledge he or she has acquired through online and classroom instruction and apply them in a professional setting.  He or she will gain a better understanding of the Human Resources function in the Hospitality Industry.

The Human Resources Rotation Will Cover the Practical Application of:

  • Procedures and steps in the recruiting and hiring process, including: the posting of job openings, reviewing resumes, conducting telephone, web, and in-person interviews.
  • The importance of employment law and compliance, specifically employment eligibility, confidentiality, proper maintenance of associate files, and forms management.
  • The inter-relationship of HR and Finance in the areas of new associate paperwork, payroll issues related to onboarding and termination, use of a payroll management database, and report generation.
  • Associate benefits management issues related to plan renewal and open enrollment, benefits enrollment and termination, troubleshooting associate benefits issues, and the customer service aspect of benefits oversight.

Qualifications:

  • Recent graduates from a 2 or 4-year Hospitality post-secondary program with an interest and aptitude to work in the Hospitality Industry or incumbent workers in a supervisory position within a hotel.
  • Ability to prioritize tasks and handle numerous assignments simultaneously.
  • Proficient in Microsoft Office and Internet applications.
  • Students majoring in Hotel Management preferred.
  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information.
  • Analyze and interpret established policies.
  • Deal with the general public, customers, associates, and government officials with tact and courtesy.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.

Physical Demands:  Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference.  Apply fractions, percentages, ratio and proportion.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals, and manuals.  Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People, and Things:

Data:  Coordinating:  Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People:  Supervising:  Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency.  A variety of responsibilities are involved in this function.

Things:  Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Details

Reference # 35249
Posted on 30 Mar 2018
Closes on
Location(s) Real Hospitality Group - Corporate NYC
Department Operations
Career level
Hours/Status Full-time
More details (document)
Link for schema : https://rhgcorp.snaphire.com/jobdetails?jobmc=35249GOOGLE

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