Assistant Regional Director of Operations

RHG Corporate - New York, NY

5 year(s) with Real Hospitality Group

We recently spoke with Alicia to give you some insight into what it takes to succeed in Hospitality and become a General Manager.

How did you get into the hospitality industry and why?

I went to college and majored in hospitality management. It was an area that I felt I could find passion in. Family vacations had always been dear to me and I wanted to provide the same memories for other travelers.

What do you love about your job?

I love the diversity that exists among our associates and guests. Getting to interact with people, who come from a wide range of backgrounds is so eye opening to other cultures. Simultaneously, respecting this individuality and finding common ground to bring everyone together to bond and work as a team, is rewarding and feels like having a second family.

What are the challenges of your job?

Time! There are not enough hours in a day. However, the solution to creating more time for myself lies in meeting the challenge of teaching all associates about all the considerations involved in running a hotel and to make better decisions on their own. This continued development allows me to delegate and also, empowers the team to improve the operation.

Tell us about your typical work day.

My day starts with meeting with the team to go over items we need to work on for that day, what their needs are, and how each person is feeling. I try to squeeze in reporting and emails early before the slew of phone calls and meetings, sure to come. Other than that, I think the only thing typical of each day is the juggling act I do to handle all the moving parts happening all at once! Every day is a spectacular!

What advice would you give to someone starting out in hospitality or to someone who is interested in becoming a Assistant Regional Director of Operations

I think doing well in hospitality takes more time and energy than in many other fields. You have to be prepared to put in the dedication and some sacrifice. Overall, I believe that if you are doing the right thing, everything else will fall into place.

Where do you see yourself in 3 years?

In the next three years, I see myself winning the jackpot at a casino in Atlantic City and still working with hotels everyday!

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