Fairfield Inn and Suites - Chincoteague Island, VA
1 year(s) with Real Hospitality Group
We recently spoke with Lorena to find out more about working within the Housekeeping department within a busy hotel and her journey in the hospitality industry. Here is what Lorena had to say:
How did you get into the hospitality industry and why?
I was looking for something different from my previous job and I love the hotel industry. I wanted a job where I could have empathy for others and take care of people.
What do you love about your job?
I get satisfaction from cleaning and organizing guest rooms and public areas. I love seeing guests satisfied when they come back to a room that I have cleaned and I have made their stay even better.
What are the challenges of your job?
Each day is different and it's challenging when we have a high number of check out and check in guests.
Tell us about your typical work day.
Usually we start with a meeting and I receive my room assignments for the day. Then it involves light cleaning, making beds, cleaning public areas, working with others and showing empathy for our guests as well as providing excellent service.
What advice would you give to someone starting out in hospitality or to someone who is interested in becoming a Room Attendant
Wear comfortable shoes! Fellowship and empathy towards guests and other associates is needed. Be kind to each other. Know every day is different - some will be short, some will be long. We always find a way to make our guests smile.
Where do you see yourself in 3 years?
To be more involved in the hospitality industry. I would like to learn more about other departments including financial, food and beverage and marketing. I would like to have a successful career in hospitality.