Night Auditor - Hyatt Place Phoenix North - Phoenix, AZ

To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel's rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: 1. Greet, register, and assign rooms to guests of the hotel. 2. Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in. 3. Keep records of room availability and guests' accounts using computerized property management system. 4. Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day. 5. Review accounts and charges with guests during the checkout process. 6. Transmit and receive messages using telephones or telephone switchboards. 7. Contact overnight housekeeping or maintenance staff when guests report problems. 8. Make and confirm reservations. 9. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. 10. Record guest comments or complaints, referring customers to managers as necessary. 11. Answer all incoming phones in three rings or less. 12. Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager.